When does production start after placing an order?
Production begins after a 48-hour confirmation window from the time your order is placed. This ensures we prepare and craft your product with precision and care.
How long does production take?
Production typically takes 2 to 4 business days once it begins.
Can I cancel my order?
Yes, you can cancel your order free of charge within 48 hours before beinging the manufactuing pf your order. And guaranteed full refund will be processed within 2–3 business days to your original payment method.
What happens if I cancel after 48 hours?
After 48 hours, production starts, so:
Refund is not guaranteed
A cancellation fee of 15%–25% may apply (depending on production stage)
In some cases, we may offer order modification or pause (subject to approval)
Share a parcel opening video (mandatory, If received wrong or demaged products)
Submit clear video proof of the issue
How do I cancel my order?
You can cancel your order by contacting us: Email: support@anwareatelier.com
Phone: +91-8178846196
WhatsApp: +91-8178846196
Can I modify my order after placing it?
You can request changes within 48 hours. After that, modifications become difficult as production begins. we would inform you what modification are possible as per the completion of manufacturing stages!
How does the refund process work for returns?
Refunds are processed only after the product is received and inspected
Approved refunds are issued within 2–3 business days to the original payment method
How long does delivery take?
Within India:
Production: 2–4 business days (after 48-hour confirmation window)
Shipping: 2–5 business days
Total delivery time: Around 8–9 business days from order date
Outside India: (International Orders)
Production: 2–4 business days (after 48-hour confirmation window)
Shipping: 7–15 business days
Total delivery time:Around 18–19 business days
Are there any additional charges for international orders?
Yes, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Why are your products not instantly shipped?
All our products are made-to-order, ensuring each piece is crafted with attention to detail, quality, and finish—rather than mass-produced.
