Refund policy

Return refund cancellation


At Anware Atelier, we are committed to delivering thoughtfully designed, high-quality products while ensuring a smooth and transparent shopping experience. This policy outlines how we handle cancellations, returns, exchanges, and related concerns. We encourage you to review it carefully before placing an order.


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1. Order Cancellation


We understand that plans can change. Orders may be cancelled within 24 hours of placement.


  • Cancellation requests must be submitted within this time frame by emailing us at anwareatelier@gmail.com or contacting us at +91 7291001681.
  • Once your order has been processed or shipped, cancellations will no longer be possible.


As we aim to dispatch orders quickly, this policy helps us maintain efficient operations and timely deliveries.


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2. Returns


We offer returns within 3 days of delivery to provide our customers with added flexibility and confidence when shopping with Anware Atelier.


To be eligible for a return:


  • The request must be raised within 3 days of the delivery date.
  • The product must be unused, uninstalled, undamaged, and returned in its original packaging.
  • All original accessories, manuals, and packaging materials must be included.


As part of our return process, a 15% restocking fee (calculated on the product value) will be deducted from the refund amount. This fee helps cover quality inspection, repackaging, inventory handling, and operational costs associated with processing returned items.


Please note:


  • Original shipping charges (if applicable) are non-refundable.
  • Return shipping costs may be the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item sent by us.
  • Once the returned item has been received and successfully inspected, the applicable refund (after deduction of the 15% restocking fee and any applicable shipping charges) will be processed to the original payment method within 5–7 business days.


Returns that do not meet the above conditions may not be eligible for acceptance.


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3. Exchanges


3.1 Damaged or Defective Items (Free Replacement)


All our products are made using durable materials such as steel and are securely packaged. While instances of damage are extremely rare, we take full responsibility in such cases.


If your item arrives damaged or defective:


  • You must report the issue within 24–48 hours of delivery.
  • A clear unboxing video is required as proof.
  • The product must be unused and in its original packaging.


To ensure complete transparency, we also maintain a video record of the packaging process before dispatch.


Once verified, we will provide a replacement at no additional cost, including shipping.


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3.2 Non-Damaged Items


We do not offer exchanges for products received in good condition.


If you no longer wish to keep a non-damaged product, you may request a return within 3 days of delivery, provided the item is unused, undamaged, and in its original packaging.


Approved returns will be subject to a 15% restocking fee (based on the product value), and applicable return shipping charges may also apply.


This policy allows us to maintain product quality while continuing to offer fair and sustainable pricing.


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4. Return & Replacement Process


To initiate any request:


  1. Contact us at anwareatelier@gmail.com with:
    • Your order number
    • A description of the issue or request
    • Supporting images/videos (mandatory for damage claims)
  2. Our team will review your request within 1–2 business days.
  3. Once approved:
    • We will guide you through the next steps.
    • Your return or replacement will be processed accordingly.


Approved replacements are typically shipped within 2–3 business days after confirmation.


Refunds for approved returns are generally processed within 5–7 business days after the returned item passes inspection.


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5. Shipping & Logistics


  • Free shipping is provided for approved damaged or defective replacements.
  • For customer-initiated returns of non-damaged items:
    • A 15% restocking fee applies.
    • Return shipping charges may also apply.


In locations where reverse pickup is unavailable, customers may be requested to self-ship the item to our return address.


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6. Cash on Delivery (COD) Orders


For orders placed using Cash on Delivery (COD):


  • Our team may contact you via phone call or message to confirm your order before dispatch.
  • Orders will be processed after successful confirmation.
  • If the order cannot be confirmed, it may be delayed or cancelled at our discretion.


This step helps us prevent fraudulent orders and ensures a smoother delivery experience for all customers.


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7. Conditions for Acceptance


To ensure fairness and maintain quality standards, the following conditions must be met:


  • Products must be unused, uninstalled, and returned in their original packaging.
  • Items showing signs of use, installation, damage, or tampering may not qualify.
  • Requests must be submitted within the specified timeframes.
  • Required proof, including an unboxing video for damaged items, must be provided.


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8. Important Notes


  • Minor variations in color, finish, or texture may occur due to lighting, photography, screen settings, or the natural characteristics of materials. These are not considered manufacturing defects.
  • Our products are manufactured using durable materials such as steel and are securely packaged, making transit damage highly unlikely.
  • Requests that do not meet the conditions outlined in this policy may not be approved.
  • We reserve the right to update or modify this policy at any time without prior notice.


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9. Customer Support


Your satisfaction is important to us. If you have any questions, concerns, or require assistance, please don’t hesitate to get in touch.


📧 Email: anwareatelier@gmail.com


📞 Phone: +91 7291001681


Our team will be happy to assist you and will respond as promptly as possible.