Shipping policy
Shipping Policy
1. Shipping Coverage
We proudly offer FREE shipping across all serviceable locations in India.
Whether you’re in a metropolitan city, a small town, or a remote location, we strive to deliver your order efficiently through our trusted logistics network.
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2. Our Shipping Partner
To ensure a reliable and hassle-free delivery experience, all orders are shipped through Shiprocket, one of India’s most trusted logistics platforms.
Through Shiprocket’s extensive courier network, we are able to provide:
- Secure packaging and handling
- Reliable nationwide delivery
- Real-time shipment tracking
- Fast and efficient shipping through leading courier partners
- Professional logistics support
Our partnership with Shiprocket allows us to deliver your order safely and efficiently, wherever you are in India.
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3. Order Processing
- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Cash on Delivery (COD) orders may require order verification before dispatch.
Once your order has been processed, it will be handed over to our logistics partner for shipment.
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4. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Areas: 5–9 business days
Please note that these are estimated delivery times and may vary depending on courier operations, weather conditions, or unforeseen circumstances.
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5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS containing your tracking details.
You can use the tracking link provided to monitor your shipment in real time until it reaches your doorstep.
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6. Free Shipping
We are pleased to offer FREE shipping on all orders across India.
There are no hidden shipping charges. The price displayed at checkout is the final amount you pay, unless additional charges are explicitly mentioned during special promotional campaigns.
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7. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Public holidays
- Natural disasters
- Courier operational delays
- High order volumes
- Government restrictions or other unforeseen events
We appreciate your patience and understanding should such situations arise.
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8. Incorrect Shipping Information
Please ensure your shipping address, phone number, and PIN code are accurate before placing your order.
Anware Atelier cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you notice an error after placing your order, please contact us immediately at anwareatelier@gmail.com or +91 7291001681. We will do our best to update the information before your order is dispatched.
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9. Damaged or Lost Shipments
Every order is carefully inspected and securely packaged before dispatch.
In the unlikely event that your package arrives damaged or appears to have been tampered with:
- Please record a clear unboxing video immediately upon opening the package.
- Contact us within 24–48 hours of delivery.
- Our team will promptly investigate the issue and provide an appropriate resolution in accordance with our Return & Exchange Policy.
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10. Cash on Delivery (COD)
Cash on Delivery is available for eligible PIN codes.
To help prevent fraudulent orders, our team may contact you via phone call or message to confirm your order before dispatch.
Orders that cannot be verified may be delayed or cancelled.
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11. Customer Support
If you have any questions regarding your shipment or need assistance, our team is here to help.
📧 Email: anwareatelier@gmail.com
📞 Phone: +91 7291001681
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Thank you for choosing Anware Atelier. We appreciate your trust and look forward to delivering thoughtfully designed products to your doorstep with care, reliability, and exceptional service.