Candle Stand

FAQ

Production begins after a 48-hour confirmation window from the time your order is placed. This ensures we prepare and craft your product with precision and care.

Production typically takes 2 to 4 business days once it begins.

Yes, you can cancel your order free of charge within 48 hours before beinging the manufactuing pf your order. And guaranteed full refund will be processed within 2–3 business days to your original payment method.

After 48 hours, production starts, so:

Refund is not guaranteed

A cancellation fee of 15%–25% may apply (depending on production stage)

In some cases, we may offer order modification or pause (subject to approval)

To initiate a return:

Contact us at contact@anwareatelier.com or +91-8178846196

Provide your order details

Share a parcel opening video (mandatory, If received wrong or demaged products)

Submit clear video proof of the issue

You can cancel your order by contacting us:
Email: support@anwareatelier.com

Phone: +91-8178846196

WhatsApp: +91-8178846196

You can request changes within 48 hours. After that, modifications become difficult as production begins. we would inform you what modification are possible as per the completion of manufacturing stages!

Refunds are processed only after the product is received and inspected

Approved refunds are issued within 2–3 business days to the original payment method

Within India:

Production: 2–4 business days (after 48-hour confirmation window)

Shipping: 2–5 business days

Total delivery time: Around 8–9 business days from order date

Outside India: (International Orders)

Production: 2–4 business days (after 48-hour confirmation window)

Shipping: 7–15 business days

Total delivery time:Around 18–19 business days

Yes, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

All our products are made-to-order, ensuring each piece is crafted with attention to detail, quality, and finish—rather than mass-produced.

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AURELIS CLUSTER

CELESTIAL CANDLE STAND

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